Customer Testimonials

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Google Feb 2, 2023

At CDJR of Walla Walla I went in looking to buy my first new car!!! I had the opportunity to work with Jim! He was absolutely GREAT!!!! He listened to what I wanted and didn't steer me in any other direction, which was greatly appreciated! I went in with lots of questions, he took the time to explain thoroughly with tons of details. He showed me the car inside out, talked through all the details, warmed it up and went on a test drive!! Obvious decision was made!! I LOVE MY NEW CAR!!! It didn't end there. Jim ...

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Google Jan 30, 2023

Deal conducted online, including trade-in offer. Drove from the Portland, OR/metro area to Walla Walla, WA (approx 4 hr drive) to complete the deal a week later after putting money down via a credit card to hold the vehicle. Couldn’t touch the vehicle price being offered here at this dealership in the Portland/metro area, so was well worth the drive. Honored the deal offer online upon arrival, and actually about .5% better financing rate than initially quoted online. Deal at the dealership took about 1 1/2 hrs, and only because we spent about 1/2 getting my Ram Connect account working with their ...

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Google Jan 28, 2023

Great service!

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Google Jan 26, 2023

They were good at getting the job done and were professional in the process.

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Google Jan 23, 2023

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Google Jan 20, 2023

Fast and very helpful

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Google Jan 18, 2023

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Google Jan 17, 2023

Awesome experience. Paperwork was quick and easy. Jim Cranston was easy to deal with. Would definitely purchase again

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Google Jan 17, 2023

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Google Jan 8, 2023

Ask for Ryan Nielsen to help you out. You won't be disappointed. No pressure at all. Very objective and no persuasion. He's the guy I'd send my mom, dad, or wife to, if they needed a car. I'm loving the Jeep!

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Google Jan 6, 2023

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Google Jan 5, 2023

My Sirius Radio didn't work. CDJR diagnosed a problem with the radio. They installed a new one and it didn't work. Ordered another, installed it and I have Sirius Radio again! I was able to bring in my pickup and wait approximately 1.5 house while they installed the new radio.

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Google Dec 20, 2022

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Google Dec 17, 2022

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Google Dec 13, 2022

Trust worthy employees, cut me a fair deal and worked with me to find a vehicle I really liked. Not to mention after I misplaced one of my belongings in a previous vehicle I bought, thier staff personally delivered it to my front door. Ryan is the man!

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Google Dec 10, 2022

I have appreciated my experience with the service department. They repaired my Ram 2500 awhile back and I found them to be responsive, helpful, and timely with their work. They provided honest input to me that ended up saving me money. I will definitely be returning in the future.

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Google Dec 10, 2022

Always great service and they provide exceptional shuttle service when your cars being serviced! Thanks Victor and the whole service team, you rock!

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Google Dec 9, 2022

Service was quick and timely. Very happy

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Google Dec 8, 2022

Very friendly people in the service department. It was just a filter and oil change but it was quick. Nice clean waiting area.

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Google Dec 2, 2022

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Google Nov 30, 2022

Best car purchase ever.

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Google Nov 29, 2022

Service department is always helpful. They notify me immediately if they identify an issue with my vehicle and they communicate with me from start to finish. Very impressed!

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Google Nov 29, 2022

I had an appointment and got right in on my appointment time. The service folks were very friendly and answered all of my questions. Would totally recommend this dealership.

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DealerRater Nov 26, 2022

My car was towed into the dealership. The service team was taking care of all what's needed, kept me updated on the repair progress. I was lucky to find this dealership in an emergency situation like that. I really recommend their services.

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Google Nov 26, 2022

Best customer service I’ve ever received

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Google Nov 23, 2022

Junior is very friendly and helpful my service was also very quick today

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Google Nov 19, 2022

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Google Nov 15, 2022

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Google Nov 10, 2022

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Google Nov 8, 2022

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Google Nov 8, 2022

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Google Nov 8, 2022

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DealerRater Nov 8, 2022

Great dealership with excellent costumer service. I'm a first time buyer and they helped e tremendously.

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Google Nov 8, 2022

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Google Nov 7, 2022

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Google Nov 5, 2022

This place is awesome this place is awesome get all my parts from here the ppl are very friendly and the coffee was on point 😎

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Google Nov 5, 2022

You guys did a wonderful job on my Jeep and I didn't have to wait very long I gave you five stars excellent work

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Google Nov 4, 2022

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Google Nov 4, 2022

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Google Nov 1, 2022

Always a great experience.

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Google Oct 31, 2022

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Google Oct 30, 2022

Really great no pressure sale. I stopped in a few times and looked at rigs. Made a choice and made my purchase. Thanks to Ryan and Jonathan.

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Google Oct 30, 2022

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Google Oct 29, 2022

Walla Walla CDJR worked hard for me today and always. The service team took great care of my vehicle and gave it a comprehensive exam. I will always take my Jeep to this amazing service team!

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Google Oct 22, 2022

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Google Oct 15, 2022

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Google Oct 14, 2022

Fix my car in a fast and timely manner.

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Google Oct 14, 2022

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Google Oct 14, 2022

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Google Oct 10, 2022

Ryan and Buzz were great. They gave me a fair deal on my trade and the used truck I bought was reasonably priced. Quick easy and out the door in time for dinner.

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DealerRater Oct 7, 2022

Great, reliable, professional service every time, purchased my last two new cars from this dealership and get all service taken care of at the dealership

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Google Oct 5, 2022

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Google Oct 5, 2022

Jim is amazing! I just bought my 2nd truck from him over the past few years! Very knowledgeable and professional and genuine when he wants to help you out! Great company to do business with!

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Google Oct 4, 2022

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Google Oct 4, 2022

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Google Oct 4, 2022

We had a Great Experience with CDJR. Working with Ryan and Amanda was a pleasure! Love our new ride!😊

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Google Oct 4, 2022

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Google Oct 1, 2022

Great place to do business.

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Google Sep 29, 2022

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Google Sep 28, 2022

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Google Sep 23, 2022

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DealerRater Sep 22, 2022

They were so courteous and helpful. Offered the veteran’s discount and seemed genuine to help us. Quick and efficient

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DealerRater Sep 16, 2022

Always a quality job at a fair price. Excellent workmanship with outstanding customer service and support. I trust my vehicle to their care always.

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Google Sep 14, 2022

STEVE IS A GREAT GUY .

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Google Sep 14, 2022

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DealerRater Sep 10, 2022

Did just what I asked them to check. They found and fixed the problem for me. I would recommend their service department to everyone.

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DealerRater Sep 9, 2022

Very accommodating and friendly! Worked me into schedule so I would not have to drive back home.

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Google Sep 9, 2022

Awesome people to work with!!

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Google Sep 9, 2022

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Google Sep 9, 2022

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Google Sep 3, 2022

It was a pleasure working with Jim Cranston on the purchase of of our new Ram 3500 Big Horn. He made the entire buying process seamless and enjoyable. Thanks Jim

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DealerRater Aug 29, 2022

Good honest kind people easy to work with and very professional I would recommend anyone to buy a vehicle here

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Google Aug 28, 2022

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Google Aug 28, 2022

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DealerRater Aug 26, 2022

Employees are very friendly and always asking if you need anything. Very professional and knowledgeable staff. Worth the drive!!

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Google Aug 25, 2022

Great service for the most part. Only problem was with mini detail. Dirt on front passenger seat not addressed. Driver's side view mirror not cleaned. In order to clean the carpet in back , dirty items from the floorboard were picked up and placed on the already cleaned seat and were never returned to the floor!

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Google Aug 24, 2022

Very responsive and professional in their service in my vehicle

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DealerRater Aug 24, 2022

I have purchased 5 vehicles from this dealership. 4 of them from the same sales person. I am always amazed at how smooth and simple these guys make it. Highly recommend!

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Google Aug 20, 2022

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Google Aug 18, 2022

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Google Aug 17, 2022

Little disappointed. After I got home there were several oily splotches on my Trackhawk. Some were so bad they ran down the side of the back door a few inches. Also after checking the washer fluid, the windshield and rear window were a mess. Should have cleaned the windshield and rear window off, noting that some customers like to take care of their vehicles.

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DealerRater Aug 13, 2022

Excellent communication, fair pricing on labor and parts. They go the extra mile to make sure I'm satisfied.

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DealerRater Aug 13, 2022

Great experience buying from the dealership. They made it really easy and hassle free. Thank you

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DealerRater Aug 12, 2022

Jim was great super helpful and honest. Will definitely refer him to anyone looking to buy a truck. Whole team was awesome

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DealerRater Aug 10, 2022

Best dealership I have ever been to for service. Always willing to get me in and does fast great service. The truck comes out looking brand new after the wash and clean. Won't go anywhere else.

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DealerRater Aug 8, 2022

Salesman was nice and the lobby was nicely air-conditioned and very comfortable. We will be back.

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DealerRater Aug 5, 2022

They worked on our car and were very fast and efficient. And they were very friendly. They called when finished as promised. I would recommend these guys to anyone.

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DealerRater Aug 4, 2022

They were extremely helpful in walking me thru the entire process of customizing me new Ram 3500! Couldn’t ask for better service.

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DealerRater Aug 1, 2022

Had problems with my traction control and the service manager said he could not make an appointment for three weeks. I left the car there and it was done in less than one week. Thank you.

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DealerRater Jul 31, 2022

CJDR of Walla Walla was great to work as a buyer - sincere, honest, and efficient. As someone who knew what I wanted and didn’t have much free time to pursue it, this was a perfect fit for me. Jim was a helpful and humble partner in the buying process.

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DealerRater Jul 31, 2022

Jim was amazing to work with. Answering all questions and actually had a great personality unlike some other places I went to.

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DealerRater Jul 30, 2022

Staff is knowledgeable, helpful and communicate often. Victor, Vern and Parts are especially helpful and friendly.

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DealerRater Jul 30, 2022

Excellent service. I came in, they got my car right in, did the oil change, then washed and vacuumed out my car. Top notch service!

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DealerRater Jul 28, 2022

Dealership has a good atmosphere, but the one thing that sold me was how well Amanda went beyond to help me with two purchases and my in laws, SHE is the only one that listened and did an amazing job!!!! She will always have my business

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DealerRater Jul 27, 2022

The dealership has a very good selection of vehicles to choose from all around good atmosphere

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DealerRater Jul 25, 2022

Excellent customer service in the parts and maintenance departments. Will definitely return for more service.

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DealerRater Jul 25, 2022

Very friendly. Made sure to get things done correctly. Appreciate his compassion. Junior was great.

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DealerRater Jul 18, 2022

Excellent friendly service. No pressure and really worked to get us the right price.would strongly recommend buying your next car with them.

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DealerRater Jul 15, 2022

Eric was very helpful and kept in contact with me the entire process, he answered every question to the best of his ability to help with this process.

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DealerRater Jul 14, 2022

The young lady at entry door was courteous and started the process of getting my key fobs prepared for the tech. I was impressed that they completed the job in a timely manner and the cost was just.

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